Confidence has a hypnotic effect on people. The first time I recognized it was at a flamenco show in Barcelona a few years back. I was mesmerized by the performance of a beautiful full-figured middle-aged woman. I couldn’t keep my eyes off her as she danced. My friends and I eventually dubbed her “the most …

Small companies thrash the giants on service. Businesses with 10 employees often care for their customers better than those with thousands, greeting people at the door and sticking with them to answer questions and fetch different sizes or options. Staff members are encouraged to solve individual problems creatively. And they are considerate of customers’ time: …

The digital revolution has done a lot for productivity. From project management apps to communication platforms, software has continuously helped teams work smarter and become more organized. It has also given rise to the remote worker, whose office is their home (or virtually anywhere else) and whose hours on the clock can be difficult to pin down. In a …

Everyone has a great boss story. Mine takes me back to 2005. I reported to an executive in a midsize hospital in Los Angeles. To this day, Bruce is my favorite boss because of his servant-leadership style. For example: He didn’t get caught up in his positional power and he made me feel like an equal. He was the most …

1. This is going to be easy! I mean, my friend’s sister’s cousin’s dog-walker was job-hunting for just two weeks and got three full-time job offers. Companies were practically recruiting her! I’m well-qualified, too, and I’m awesome! HR will love me. This shouldn’t take long… 2. Wait, I need to send them what? Why does …